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Educational, Library and Institutional Video Sales

ORDER INSTRUCTIONS & RETURN/REFUND POLICIES

Now Available:

3 WAYS TO ORDER:


1. ORDER ON-LINE

  • Via our secure, shopping cart. Visa, MasterCard, and Discover accepted.

2. PURCHASE ORDERS

  • Send or fax an official purchase order to the address below.
  • Regular 1–2 week delivery service (US and Canada only): $5 shipping on any size order.
  • International shipping (except Canada), 2-4 week airmail parcel post: add $19 per order.
  • All prices quoted are in U.S. dollars. Prepayment is always appreciated.
  • Please make checks payable to DeepFocus Productions, Inc.
  • For credit card orders, please include: type of card, number, security code (last three digits on the back of your card), expiration date, billing name and address, authorized amount, and your authorized signature. Visa, Mastercard, Discover, & American Express accepted. NOTE: On mail order or faxed credit card orders, your purchase will be listed under TRANSIT MEDIA as the merchant name in your monthly statement.
  • All California orders must add appropriate local sales tax.

3. TELEPHONE ORDERS:

  • Toll Free Phone: 800/343-5540 (or 845/774-7335)
  • Monday-Friday, 9:30am EST to 5:30pm EST
  • Visa, MasterCard, Discover, & American Express accepted
  • Note: On telephone credit card orders, your purchase will be listed under TRANSIT MEDIA as the merchant name in your monthly statement.

 

EXPRESS OVERNIGHT SERVICE:

RETURNS & REFUNDS:

Returns: In the unlikely event that we have sent you a defective product, we will gladly exchange it with the same title at no charge. Requests for exchanges must be shipped within 5 (five) working days from the original receipt date of the product. Customer is responsible for shipping the defective item to our office. Please email info@deepfocusproductions.com to obtain a Return Merchandise Authorization before shipping your package. No requests for exchanges will be considered without prior authorization.

Refunds: Requests must be returned within 5 (five) working days from the date of receipt and merchandise must be unopened, undamaged, unused, and still in their original sealed plastic wrap. Please email info@deepfocusproductions.com to obtain a Return Merchandise Authorization before shipping your package. No requests for refunds will be considered without prior authorization.

Restocking Fee: A 20% restocking fee will be deducted from all authorized refunds. Delivery charges are not refundable.

Shipping: We recommend you use a traceable shipping service with appropriate insurance; we cannot be responsible for items which are lost while in transit to our office. After obtaining a Return Merchandise Authorization from us, please ship your return item(s) with a legible copy of your receipt to the address below. If you require a street delivery address, please email us at info@deepfocusproductions.com.

DVD REGION ENCODING & VHS FORMAT

Our DVDs are encoded for Region 1 (U.S. and Canada) and may not work on DVD players in other countries. If your purchase is for use outside of Region 1, please check your DVD player’s manual; some DVD players sold internationally are region free and/or can be adjusted to play different formats.

Our DVDs and VHS tapes are in the NTSC format and will not work on most players in countries that use PAL, SECAM, or other video formats. Please check your machine’s manual.

OTHER TITLES:

The following films can be ordered through their distributors. Click on the title to see details.

WHY ARE EDUCATIONAL/INSTITUTIONAL EDITIONS MORE EXPENSIVE THAN HOME USE VERSIONS?

The products in our Educational, Library and Institutional division are used by organizations and sell in relatively small numbers. To recoup the significant production costs and to help support our future independent filmmaking, we must charge a higher price per title. Additionally, most of our educational/institutional titles are accompanied by comprehensive study and discussion guides that have been produced with great care and expense. Our prices are similar to those of other comparable educational distributors. The higher price also includes educational rights, which are more extensive than those granted with home use sales and benefit a larger constituency.

 

Thank you for supporting independent media.

DeepFocus Productions Film Library
190 Route 17m, Suite D
Harriman, NY 10926
Toll Free Phone: 800/343-5540 (or 845/774-7335)
FAX: 845/774-2945, Attention: DeepFocus Productions Film Library