ORDER INSTRUCTIONS & RETURN/REFUND POLICIES
Now Available:
- DVD (Region 1, NTSC):
- Stories From the War on Homosexuality: 3-DVD set with study guides, SALE: $195
- Coming Out Under Fire: DVD, SALE: $95
- Family Fundamentals with study guide, SALE: $95
- Forbidden City, U.S.A.: DVD with study guide, SALE: $195
(Out of Print)
- Licensed to Kill DVD with study guide, SALE: $95
- Sewing Woman: DVD with study guide, SALE: $95
- VHS (NTSC):
- Coming Out Under Fire (72-minute version): VHS, SALE: $95
- Forbidden City, U.S.A.: VHS with study guide, SALE: $95
(Out of Print)
- Licensed to Kill (77-minute version): VHS with study guide, SALE: $95
- Licensed to Kill (53-minute version): VHS with study guide, SALE: $95
- Lotus: VHS, SALE: $95
- via our secure, shopping cart. Visa and MasterCard accepted.
2. PURCHASE ORDERS
- Send or fax an official purchase order to the address below.
- Regular 2-3 week delivery service (US and Canada only): FREE shipping on all orders over $25!
- International shipping (except Canada), 2-4 week airmail parcel post: add $23 plus $3 for each additional item.
- all prices quoted are in U.S. dollars. Prepayment is always appreciated.
- Please make checks payable to DeepFocus Productions, Inc.
- for credit card orders, please include: type of card, number, security code (last three digits on the back of your card), expiration date, billing name and address, authorized amount, and your authorized signature. Visa, Mastercard, Discover, & American Express accepted. NOTE: On mail order or faxed credit card orders, your purchase will be listed under TRANSIT MEDIA as the merchant name in your monthly statement.
3. TELEPHONE ORDERS:
- Toll Free Phone: 800/343-5540 (or 845/774-7335)
- Monday-Friday, 9:30am EST to 5:30pm EST
- Visa, MasterCard, Discover, & American Express accepted
- Note: On telephone credit card orders, your purchase will be listed under TRANSIT MEDIA as the merchant name in your monthly statement.
4. EXPRESS OVERNIGHT SERVICE:
- available on credit card telephone orders only
- United States: add $35 for entire order
- Canada: add $45 for entire order
- Other countries: call for quote, 845/774-7335 (Monday-Friday, 9:30am EST to 5:30pm EST)
5. RETURNS & REFUNDS:
Returns: In the unlikely event that we have sent you a defective product, we will gladly exchange it with the same title at no charge. Requests for exchanges must be shipped within 5 (five) working days from the original receipt date of the product. Customer is responsible for shipping the defective item to our office. Please email info@deepfocusproductions.com to obtain a Return Merchandise Authorization before shipping your package. No requests for exchanges will be considered without prior authorization.
Refunds: Requests must be returned within 5 (five) working days from the date of receipt and merchandise must be unopened, undamaged, unused, and still in their original sealed plastic wrap. Please email info@deepfocusproductions.com to obtain a Return Merchandise Authorization before shipping your package. No requests for refunds will be considered without prior authorization.
Restocking Fee: A 20% restocking fee will be deducted from all authorized refunds. Delivery charges are not refundable.
Shipping: We recommend you use a traceable shipping service with appropriate insurance; we cannot be responsible for items which are lost while in transit to our office. After obtaining a Return Merchandise Authorization from us, please ship your return item(s) with a legible copy of your receipt to the address below. If you require a street delivery address, please email us at info@deepfocusproductions.com.
6. DVD REGION ENCODING & VHS FORMAT
Our DVDs are encoded for Region 1 (U.S. and Canada) and may not work on DVD players in other countries. If your purchase is for use outside of Region 1, please check your DVD player’s manual; some DVD players sold internationally are region free and/or can be adjusted to play different formats.
Our DVDs and VHS tapes are in the NTSC format and will not work on most players in countries that use PAL, SECAM, or other video formats. Please check your machine’s manual.
7. DISCOUNTS:
Special pricing for religious groups, public libraries, K-12 public schools, and low-income grass roots community groups available under Discounted Group Sales.
8. OTHER TITLES:
The following films can be ordered through their distributors. Click on the title to see details.
Thank you for supporting independent media.
DeepFocus Productions Film Library
P.O. Box 1084
Harriman, New York 10926
Toll Free Phone: 800/343-5540 (or 845/774-7335)
FAX: 845/774-2945, Attention: DeepFocus Productions Film Library
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